Webinar Replay – Masterclass: How AI is transforming CCM
January 27, 2020 9:31 am Leave your thoughtsLearn how AI increases operational efficiency and drives greater customer loyalty. To find out more, watch the video here
Author Archives for Sara Salas
The rise of ECP Part 2: ECP Provider Rundown
January 27, 2020 9:14 am Leave your thoughtsFollowing an introductory piece on the rise of Enterprise Communications Processing (ECP), this piece takes a look at six key... View Article
Messagepoint Customer Story
January 15, 2020 1:02 pm Leave your thoughtsHow one customer communications service provider accelerated change by transforming document change management To read the whole story, please click... View Article
The Rise of Robotic Software Automation in CCM
January 13, 2020 8:58 am Leave your thoughtsThe evolution of CCM has an impact on the world of data. More customer interactions means more data for brands... View Article