A summary of key observations from the APAC BPO Market Report 2019, which provides a commentary on the state of... View Article
In this article we take stock of the developments currently taking place in the Customer Communications Management (CCM) and Digital... View Article
As the ownership of customer communications continues to shift from IT and operations to marketing and line-of-business functions, find out... View Article
The team at CCM consulting firm, Aspire, recently spent some time with Nirva to learn more about the company’s history... View Article
