The Rise of Chatbots within the CCM and Customer Experience market
July 17, 2019 2:52 pm Leave your thoughtsThe use of Chatbots is on the rise thanks to the convergence of CCM and Customer Experience technology. Find out... View Article
Author Archives for Sara Salas
The rise of ECP Part 1: A new class of CCM software
July 4, 2019 11:11 am Leave your thoughtsIn the midst of the evolving CCM industry, we are seeing the rise of a new classification of CCM software:... View Article
How Mobile Messaging influences Customer Experience
July 4, 2019 10:53 am Leave your thoughtsIn the age of big data and the Internet of Things (IoT), we have grown accustomed to the ways in... View Article
Nirva’s new testing capabilities
June 26, 2019 11:54 am Leave your thoughtsWe are thrilled at Nirva to be partnering with CDP to sell and support STREAMdiff in the UK. Working with... View Article