Messagepoint named a leader in the SPARK Matrix for Customer Communication Management 2021 January 6, 2021

Quadrant Knowledge Solutions has named Messagepoint as a leader in the SPARK Matrix for Customer Communication Management 2021.

“Some of the key differentiators for Messagepoint’s CCM solutions include Rationalizer, MARCIE, and patented Variation Management. The platform offers a cloud-first implementation and deployment solution, with content sharing capabilities including the ‘SmartText’, which allows easy reuse of content fragments through multiple communications and channels while centralising control and change management. It connects to leading CCM, email, customer experience, and digital delivery technologies to optimise existing customer ecosystem investments, promoting seamless integrations. Additionally, ‘Rationalizer’ is used to accelerate the migration of content from legacy systems and for content optimisation as well.”

To read more and get access to the Knowledge Brief, please click here

Related articles

CCM Consultancy
Can your CCM system support your crisis communications needs? 12 questions to ask

Legacy customer communications management systems (CCM) require IT to do the heavy lifting when it comes to building, editing, proofing,… View Article

Read more April 29, 2020

Recent articles

CCM Consultancy
How to Digitise Your Legacy Customer Comms

Document management systems (DMS) offer a highly effective means of tracking, digitising and tagging legacy documents in order to reduce… View Article

Read more March 24, 2021
Trigger