CCM Connected Customer Journey Mapping Solution For Exception CX
Design Exceptional Customer Journeys Introducing Inspire Journey by Quadient® Start your path to CX transformation in just hours with Inspire… View Article
Read more October 19, 2022
Customer communications management (CCM) is an industry in transition. Last year, we witnessed further convergence of CCM with customer experience (CX) and saw new approaches in configuration and deployment gaining wider adoption. Yet, a popular question remains: Is CCM still relevant today?
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Design Exceptional Customer Journeys Introducing Inspire Journey by Quadient® Start your path to CX transformation in just hours with Inspire… View Article
Read more October 19, 2022
The Demise of DSF Last week, we learned that the organisers of Document Strategy Forum (DSF), a long-standing conference dedicated… View Article
Read more November 19, 2024