The Market Forces that hold the key to making global CCM sourcing a reality February 10, 2020

Global sourcing has long been an established trend in the BPO industry, but it has yet to take hold in the CCM industry. The most obvious obstacles—unique requirements for how information is communicated to customers in individual markets, as well as different standards and perceptions of quality —can be overcome. The real, seemingly insurmountable barrier to global sourcing is compliance. Find out how the engines of change in the customer communications market today are laying the groundwork for a truly global sourcing solution of transactional and highly personalised marketing communications.  

To find out more please visit:

Related articles

CCM Consultancy
How to Scale the Legacy Document Digitisation Mountain

Document management systems (DMS) offer a highly effective means of tracking, digitising and tagging legacy documents in order to reduce… View Article

Read more November 4, 2020

Recent articles

Nirva News
Webinar: Ensure Brand Consistency Across Your Customer Communications

Thursday 4th March 2021 13:30 (GMT, UK) You are invited to the next in our series of Webinars specifically for users of CCM. In this session we will… View Article

Read more February 18, 2021